Ombuds and Mediator


Ombuds Services


Organizational ombuds practice informally, impartially, confidentially, and independently in adherence to the  IOA Standards of Practice.


Offering organizational ombuds for over 14 years and a Certified Organizational Ombuds Practitioner (CO-OP®) since 2015, outsourced ombuds services are available through The McCammon Group and MWI.



What does an Organizational Ombuds do?
Organizational ombuds are designated neutrals who provide confidential conflict resolution and problem-solving services to members of the organization. Ombuds may offer leadership consultation, skills coaching, facilitated conversations, group assessments, and analyze trends to help improve conflict resiliency and capability. 

Mediation Services


Mediation is a voluntary process where a neutral third party, called a mediator, helps parties in a dispute reach a mutually acceptable resolution.


What does a mediator do?

A mediator is a third party neutral who listens to individuals' concerns about past or current conflict in order to find a resolution. This can be done through issue exploration and reframing, shuttle diplomacy, and mediation sessions. Mediators do not take sides and are not decision makers, arbitrators, or investigators.

  • Ombuds Services

    Outsourced Ombuds services include conflict capability building, conducting climate assessments, and analyzing culture and trends. 


  • Ombuds Rates

    $150-200+ per hour 


    Contracts through The McCammon Group (ombuds@mccammongroup.com) and  MWI  (ombuds@mwi.org).

  • Mediation Services

    15 minute consultation (for each party) prior to individual sessions with to help parties prepare for mediation. Mediation, usually 2-4 hours, allows both party to share their perspectives, explore sticking points and create agreements. 


  • Mediation rates

    Free 15-consultation 


    Pre-mediation session with each party $125/hr


    Mediation $200+ per hour (minimum of 2 hours)